General Terms and Conditions of Sale

T&C - General Terms and Conditions of Sale

THE SITE IS ACCESSIBLE TO: 

Any natural person with full legal capacity to enter into an agreement under these general terms and conditions. A natural person who does not have full legal capacity may only access the site with the consent of their legal representative.

Any legal entity acting through a natural person with the legal capacity to contract on behalf of and for the account of the legal entity.

We ask you to read the attached terms carefully before using the site and/or placing any order with Marion Papillon. Use of the site and/or placing any order constitutes your acknowledgement and acceptance of the terms. If you do not agree with any of these provisions, you are not authorized to use all or part of the site and/or place any order.

LEGAL REMINDERS:

Under Articles 184 et seq. of the Swiss Code of Obligations (hereinafter: "CO"), a sales contract may be concluded electronically with a single click, provided that the parties agree on the essential points, namely the subject matter of the sale, the purchase price, and the conclusion of the sales contract.

By clicking the "Pay now" button, you are placing a binding order for the items in your shopping cart. A sales contract then takes effect within the meaning of Articles 187 et seq. CO.

If you wish to contact us, our contact details are as follows:

Email: info@marionpapillon.ch

Publisher: Marion Stüdli

Article 1. SCOPE

These General Terms and Conditions of Sale (T&C) apply to all sales concluded on the website www.marionpapillon.ch, between Marion Papillon, a creator of personalized gifts in Geneva, and any natural or legal person making a purchase via the website (hereinafter referred to as "the Customer").

By placing an order, the Customer acknowledges having read and unconditionally accepted these T&C.

Article 2. PRODUCTS AND AVAILABILITY

The items offered are handmade/personalized, unique pieces or small series. Each piece may therefore show slight variations from the photos displayed on the website.

  • Availability: Some products are in stock, others are made to order.

  • Production times: In the case of made-to-order production, a minimum period of 12 business days is required before shipping. A period of 30 days is required for Epoxy resin products made to order.

  • In the event of an exceptional unavailability of a product after the order has been confirmed, the Customer will be informed as soon as possible and may choose a refund, an exchange, or a store credit.

Personalized or made-to-order products cannot be returned or exchanged, except in the case of a manifest defect attributable to Marion Papillon.

Article 3. ORDER

The Customer guarantees they have the legal capacity to order on the website.
Orders can be placed:

  • via the website www.marionpapillon.ch

  • upon request by email, Instagram, or WhatsApp (subject to availability)

  • at craft markets

Order processing begins after receipt of payment. An order confirmation is sent by email to the address provided by the Customer.

Article 4. CONDITIONS FOR PLACING AN ORDER 

You declare:

to be at least 18 years old and/or to have the necessary legal capacity to place and honor any order or to hold parental authorization allowing you to place and honor any order and to be able to justify it at any time, upon our simple request;

to be a natural person acting in the context of your personal needs (in this sense, in particular, that any order you place must correspond to the normal needs of an individual).

Article 5. PRICE AND PAYMENT

Prices are stated in Swiss francs (CHF), all taxes included.

Accepted payment methods:

  • Bank transfer

  • PayPal

  • TWINT

  • Invoice

When paying via TWINT and bank cards, payment is due at the time of the order. For invoice payments, payment is due within 30 days.

The prices stated are net in Swiss francs (CHF). Marion Papillon is not subject to VAT under Article 10 of the Federal Act on Value Added Tax (LTVA).

Article 6. WARRANTIES AND LIABILITIES

In accordance with Articles 197 et seq. of the Swiss Code of Obligations, the seller is liable for material defects affecting the delivered products. Any defect rendering the item unfit for its intended use, or which significantly reduces its value, is considered a defect. The warranty does not apply to damage resulting from normal wear and tear, improper use, lack of maintenance, or handling contrary to the instructions provided (see paragraph 11 “Product Recommendations and Maintenance”). The Customer is required to check the condition of the products upon receipt and to report any observed defect in writing within 7 days of receipt, failing which the product is deemed accepted. In the event of a recognized defect, the seller may, at its discretion, replace the product, repair it, or refund the price paid. (see paragraph 10 “Right of Withdrawal and Returns”).

Article 7. POTENTIAL ERROR

The information and especially the prices displayed on the website may be incorrect due to system errors or typographical errors. Although we do everything possible to avoid such errors, they may nevertheless occur. We do not honor orders resulting from incorrect information or prices. If the displayed price is lower than the actual price of the product, we will contact you by email to either cancel the order or provide you with instructions on paying the price difference. We apologize for the inconvenience; please do not hesitate to contact us with any questions regarding this matter.

Article 8. DELIVERY

  • Delivery area: Switzerland

  • Shipping costs:

Delivery according to Swiss Post rates:

Small letter: 1.20 CHF
Large letter: 2.50 CHF
Parcel: 7 CHF

  • Estimated delivery times:

    • Switzerland: 3 to 5 business days after shipping

    • We are not responsible for actual Swiss Post delivery times

Marion Papillon accepts no responsibility for loss or damage caused during transport by Swiss Post, unless a tracked or insured shipping option was selected.

Article 9. PROFITS AND RISKS

In accordance with Article 185 of the Code of Obligations, the profits and risks of the product pass to the purchaser upon the conclusion of the contract, except for exceptions resulting from special circumstances or stipulations.

Article 10. RIGHT OF WITHDRAWAL AND RETURNS

In accordance with the regulations in force, no item may be returned or exchanged, except in the case of a defect or error on our part.

In the event of a defective or damaged product upon receipt, the Customer has 7 calendar days to contact Marion Papillon by email, with supporting photos.

Depending on the case, and subject to conditions, a repair, exchange, or refund may be offered.

Article 11. PRODUCT RECOMMENDATIONS AND CARE INSTRUCTIONS 

Mugs: Dishwasher safe

Aluminum water bottles: The clear plastic cap and plastic straw must be washed by hand; the aluminum bottle and straw can be placed in the dishwasher

Glass water bottle: The entire set (bottle, bamboo cap, and glass straw) must be washed by hand

Epoxy resin jewelry:

  • Do not allow contact with creams or perfumes

  • Do not expose to heat or direct sunlight

  • Do not clean with abrasive products, but with a cloth and mild soap

  • This product is handmade and may contain air bubbles

  • May chip or break if dropped

  • Not a toy; keep out of reach of children

Epoxy resin items and decorations: 

  • Do not expose to heat or direct sunlight

  • Do not clean with abrasive products, but with a cloth and mild soap

  • Do not place in the dishwasher or microwave

  • This product is handmade and may contain air bubbles

  • May chip or break if dropped

  • Not a toy; keep out of reach of children

Natural resin items and decorations: 

  • This is a decorative item

  • Do not wet or dampen

  • Do not use abrasive products

  • Do not place in the dishwasher or microwave

  • This product is handmade and may contain air bubbles

  • May chip or break if dropped

  • For indoor use only

  • Not a toy; keep out of reach of children

T-shirts and other clothing: 

  • Machine washing at 30° is permitted; the garment must be turned inside out. Do not tumble dry. Do not iron the logo. 

Article 12. LIABILITY

Marion Papillon cannot be held responsible for:

  • damage resulting from improper use of the items

  • delays or disruptions attributable to Swiss Post or cases of force majeure

The Customer is responsible for the accuracy of the information provided when placing the order (name, address, etc.).

Articles 13. NON-CONFORMING PRODUCTS

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects provided by the Civil Code.

In the event of non-conformity of a sold product, it may be returned, exchanged (subject to available stock), or refunded.

Any defect (manufacturing defect, anomaly, etc.) must be reported immediately to Marion Papillon at the following address: info@marionpapillon.ch with the word "defect" in the subject line of the email.

Any return for a product non-conforming upon receipt must be reported in advance by email to: info@marionpapillon.ch. The customer has a maximum period of 7 days from receipt of the product. After this period and failing to have complied with this formality, the items will be considered conforming and free of any apparent defects, and no claim can be validly accepted by Marion Papillon.

All products returned on the grounds of non-conformity / defects will be inspected by Marion Papillon. They must be returned in their original condition and complete (packaging, accessories). Otherwise, the products will not be refunded, returned, or exchanged. Return and reshipping costs are borne by the customer.

Articles 14. SPECIFICITIES AND WARNINGS

Marion Papillon items are not toys. They are not suitable for use or handling by children. Please do not leave them within reach of children. There is a risk of choking or strangulation.

Marion Papillon cannot be held responsible in the event of an incident.

The warranty cannot apply in the case of breakage due to handling by a child.

Article 15. PERSONAL DATA 

Marion Papillon processes customers' personal data exclusively for the purpose of processing orders, communicating with customers, and complying with legal obligations.

Data may be transmitted to payment providers (TWINT, PayPal) or delivery providers (Swiss Post) solely for the execution of the contract.

No data is transmitted to third parties for commercial purposes.

Data is retained for the period necessary for processing the order and for accounting obligations.

In accordance with the Federal Act on Data Protection (FADP), the customer may request access to, rectification of, or deletion of their data at any time at the address: info@marionpapillon.ch

Article 16. INTELLECTUAL PROPERTY 

Photo credit for all images on this website: Marion Papillon©

Article 17. APPLICABLE LAW

These General Terms and Conditions are governed by Swiss law.
In the event of a dispute, an amicable solution will be sought in the first instance.
Failing this, the courts of the canton of Geneva shall have exclusive jurisdiction.

✳️ For any questions or further information, you can contact us at:
📧 info@marionpapilon.ch

Legal notices 

Stüdli Marion
Rue des Racettes 39, 1213 Onex
Telephone: 0763882292
Email: info@marionpapillon.ch

Hosting provider:
Infomaniak Network SA
Rue Eugène Marziano 25, 1227 Les Acacias, Switzerland